The insurer for a changing world

Questions & Answers

You are not satisfied with our products or services?

Calling us with making a complaint by 24/7 hotline number:
0 800 505 705 (free of charge on the territory of Ukraine)

or

Sending us a complaint by filling the Contact form

or

Sending an e-mail to: ua.cardif@bnpparibas.com

or

Sending us a letter to: PJSC “IC “CARDIF”, 8, Illinska St., Kyiv, 04070

Your complaint will be considered from 3 to 10 working days

You received response but still left unsatisfied?

For the purpose of reconsidering your complaint, please contact with our Internal Controller with a repeated complaint by filling the Contact form.

or

Sending an e-mail to: ua.cardif@bnpparibas.com

We have done everything to ensure that you are satisfied with our products and services, but did not meet your expectations?

If our answers did not satisfy you, you can complain to the NATIONAL BANK of UKRAINE by the following channels:
Sending an e-mail to: nbu@bank.gov.ua

or

Calling by phone: 0 800 505 240 (the calls are free of charge)

or

Sending a letter to the following address: 9, Instytutska St., Kyiv, 01601.