Questions & Answers

1. How to send a complaint to PJSC "IC "Cardif"

You are not satisfied with our products or services?

Calling us with making a complaint by 24/7 hotline number:
0 800 505 705 (free of charge on the territory of Ukraine)

Sending us a complaint by filling the Contact form

Sending an e-mail to: ua.cardif@bnpparibas.com

Sending us a letter to: PJSC “IC “CARDIF”, 8, Illinska St., Kyiv, 04070

Your complaint will be considered from 3 to 10 working days

You received response but still left unsatisfied?

For the purpose of reconsidering your complaint, please contact with our Internal Controller with a repeated complaint by filling the Contact form.

Sending an e-mail to: ua.cardif@bnpparibas.com

We have done everything to ensure that you are satisfied with our products and services, but did not meet your expectations?

If our answers did not satisfy you, you can complain to the NATIONAL BANK of UKRAINE by the following channels:
Sending an e-mail to: nbu@bank.gov.ua

Calling by phone: 0 800 505 240 (the calls are free of charge)

Sending a letter to the following address: 9, Instytutska St., Kyiv, 01601.

2. Why insurance is necessary?

Care and wish to protect the family and its financial interests are the objectives of personal insurance. Insurance programs provide a possibility of protection from unnecessary troubles that may be caused by unforeseen circumstances. High-quality insurance products allow satisfying the Clients’ needs and providing guaranteed financial support in case of unpleasant life situations.

3. Why is the insurance agreement made in a bank or other company, not in the Insurance Company?

Banks and other companies are partners and are authorized to represent interests as well as enter into insurance agreements on behalf of the company. Such operation scheme was implemented for the clients’ convenience, as it gives a possibility to address one financial institution locally, to obtain qualified advice and the whole range of financial services.